PainChek Back-End 2.50 & Front-End 3.21 Release Notes - Monday 24th of October 2022

Who should read this?

This release note applies to all PainChek users who are currently using the PainChek Portal.

What's happening?

The PainChek Portal release version Front-End 3.21 and Back-End 2.50 will be updated on Monday the 24th of October 2022.

What's changed?

Bug Fixes and Performance Improvement

·       Fixed an issue where the Activity and Body Domains were not visible when viewing assessments via the Facility tab.

·       Fixed an issue where an inactive user who has access to PainChek via Single Sign On was not able to sign in.

·       Fixed an issue where a device with Quick Sign In set up would not remove the Quick Sign In for users if the feature was switched off.

New Features and Enhancements

·       Added a new Home Page for the PainChek Portal which shows basic analytics and helpful links.

·       Added the ability to hide the PainChek Chart in the PainChek App on a Resident Profile.

Backend and Maintenance Updates

·       Added backend support for a new analytics page which will be available in a future release.

What do I have to do?

PainChek Portal:

For the PainChek Portal to update there's no action required. The update will occur on the server so when you log in after the update is applied, you will already be using the latest version of the PainChek Portal. 

There will be a slight performance degradation on Monday 24th of October 2022 for a maximum of 10 minutes while the update is applied.

In the unlikely event that the PainChek Portal gives an error after the upgrade, please clear the cache from your web browser. Please speak with your internal IT team if your web browser needs the cache cleared.

Where can I get more information?

Email us at or call on 1800 098 809 during business hours.

For general information about PainChek, visit us at