PainChek Web Administration Portal Release Note - Update 2.5 May 2018

Who should read this?

This release note applies to any PainChek users who use the PainChek Web Administration Portal.

What is the Web Admin Portal?

The Web Administration Portal is a web site that lets PainChek administrators manage their instance of PainChek.  You can access it at to reset passwords, create new users and review patients/clients/residents.

What's Happening?

PainChek will be rolling out update 2.5 to the PainChek Web Administration Portal (WAP) in late May 2018.

What's changed?

The biggest change is the site will now be completely PainChek branded - the old "ePAT" branding has been deprecated.  Here's what it now looks like:

The rebranding also applies to the emails that PainChek sends out when a new users are created and when a password reset is requested.

Other changes:

  • Users will now have 48 hours to respond to new user activation requests and to password reset requests (up from 24 hours)
  • WAP users are now logged out after 20 minutes of inactivity (it used to be after 20 minutes of signing in)
  • Various minor bug fixes and improvements

What do I have to do?

Nothing!  The update involves updates to our back-end servers only.  Once the change is deployed, you will immediately get the benefit of the update when accessing the Web Administration Portal at

Where can I get more information?

Email us at or call on 1800 098 809 during business hours.

For general information about PainChek, visit us at